Meet Shane AI
Every DBA has a moment in the middle of a performance incident when they think, if only I could ask someone who has seen this exact problem before. The answer is almost always out there, buried in a decade of conference talks, blog posts, and war stories. The problem is finding it in the two minutes before the next executive walks into the room.
Shane AI is our answer to that moment. Shane is an Oracle performance tuning assistant with a surfer persona and the collected expertise of Viscosity’s consulting team and OraPub’s performance research library. Ask Shane about latch contention, wait events, buffer busy waits, or a query plan that just will not behave. You will get a focused answer grounded in the kind of experience that only comes from years of actually doing the work.
- Oracle performance diagnostics
- Wait event interpretation
- SQL tuning guidance
- AWR and ASH analysis
- Index and schema advice
- Real production context
How Shane Helps
Shane’s strength is that the training material was not scraped off the open internet. It comes from the technical body of work that Viscosity and OraPub have built over decades of speaking at Oracle OpenWorld, writing books, teaching training courses, and solving real performance problems for real customers. When Shane answers a question about the buffer cache, the answer reflects how our consultants actually think about the buffer cache.
The language model behind Shane is built on Cohere’s platform, which gives us the flexibility to tune the retrieval, the reasoning, and the tone without being locked into any single vendor. That matters because an Oracle performance assistant has to sound like an Oracle performance specialist, not like a general purpose chatbot that happens to know some SQL syntax.
Shane is useful for the quick question you would otherwise send to a senior colleague. It is also useful for the deeper investigation when you are learning a new area of the database and need a guide that will not mind being asked the same question three different ways.
A Custom Shane for Your Organization
The public Shane answers Oracle performance questions. A custom Shane can do quite a bit more. We build private AI assistants trained on your internal content, which means your team can ask a chatbot questions about your Statements of Work, your Master Services Agreements, your HR policies, your technical runbooks, and the years of Slack threads no one has time to search.
The common pain point is the same across every company we have worked with. The information your team needs already exists somewhere inside the organization. It lives in SharePoint, in Google Drive, in email threads, in the heads of the three people who have been there the longest. A custom Shane lifts that knowledge into a single conversational interface that anyone on your team can reach in seconds.
Content Ingestion
We gather the documents, the runbooks, the policies, and the historical context that matter to your team.
Model Training
The material is indexed, embedded, and tuned so that questions get answers grounded in your content.
Deployment
Your custom Shane goes live on the channel that makes sense for your team, with the security posture your policies require.
Meet Craig Shallahamer
Craig is the founder of OraPub and now serves as Viscosity’s Applied AI Scientist. He is an Oracle ACE Director, a long tenured Oracle performance author, and the mind behind the Shane persona. When Craig is not speaking at a data conference or training Oracle users somewhere around the country, you can usually find him surfing along the Oregon coast. Is Shane a projection of Craig? We will let you decide after a few conversations.
What Craig brought to Shane is the same thing he has brought to every training course and keynote talk of his career. The stubborn belief that complex topics can be explained clearly, and that most performance problems get simpler once you understand what the database is actually doing. Shane carries that philosophy into every answer.
Why Choose Viscosity Technology
Shane is one small example of a bigger capability. We build AI into production Oracle environments for a living. We know where the wins are, we know where the traps are, and we know how to separate the real use cases from the ones that sound good in a slide deck. If you are thinking about an AI assistant for your team, we are the right people to talk to.