Viscosity Technology, Inc. (“Viscosity,” “we,” “us,” or “our”)
Overview
Viscosity Technology, Inc. uses SMS (text message) communications as part of its internal business operations to support employees, contractors, and partner company representatives in performing their work responsibilities. This policy describes what messages you may receive, how we obtain your consent, how your information is used, and how you can opt out.
This policy applies to all individuals who receive SMS messages from Viscosity Technology in connection with their employment, contractor engagement, or partner relationship, including full-time employees, part-time employees, independent contractors, subcontractors, and representatives of partner companies.
Types of Messages You May Receive
Viscosity Technology sends SMS messages for the following operational purposes:
Sales and Business Development
Contract and Subscription Management
IT Operations and On-Call Alerts
Sample Messages
“Reminder: You have 50 calls remaining to meet your daily quota of 100.”
“Alert: Contract for Oracle Cloud expires in 30 days. Action required.”
“On-call: Database issue detected on PROD-DB-01. Please investigate.”
Message Frequency
Message frequency varies based on your role and current work activity:
Message and data rates may apply depending on your mobile carrier and plan.
Consent
By providing your mobile phone number as part of your employment onboarding, contractor agreement, or partner engagement with Viscosity Technology, Inc., you consent to receive automated SMS messages related to your work responsibilities as described in this policy.
Consent is collected through the following mechanisms:
Consent is voluntary. However, opting out of certain operational messages (such as on-call incident alerts) may affect your ability to fulfill your work responsibilities.
How to Opt Out
You may opt out of SMS messages at any time by:
After opting out, you will receive one final confirmation message: “You have been unsubscribed from Viscosity Technology notifications. No further messages will be sent. Reply HELP for assistance.”
If you opt out and later wish to resume receiving messages, contact your manager or email sms-support@viscositytechnology.com.
How to Get Help
You may request help at any time by:
Information We Collect and How It Is Used
In connection with SMS communications, we collect and use the following information:
Your mobile phone number is not shared with third parties for marketing purposes. It is shared only with our SMS service provider (Twilio, Inc.) for the sole purpose of delivering messages on our behalf. Twilio’s privacy policy is available at https://www.twilio.com/legal/privacy.
Data Security
We protect your mobile phone number and messaging data using the same security measures we apply to all employee, contractor, and partner information, including:
Data Retention
We retain your mobile phone number and messaging preferences for the duration of your employment, contractor engagement, or partner relationship with Viscosity Technology. Upon termination of the relationship, your number will be removed from our messaging system within 30 days unless retention is required for legal or compliance purposes.
Changes to This Policy
We may update this SMS Communications Policy from time to time. We will notify affected individuals of material changes via SMS or email. The updated policy will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions or concerns about this SMS Communications Policy, please contact us:
Viscosity Technology, Inc.
Email: hello@viscositytechnology.com
Phone: (469) 444-1380